Introduction #
You are set up with the Army AVD workspace and you are accessing your email account.
Problem #
While accessing your email on an Army AVD workspace, you cannot open encrypted emails.
Resolution #
You can only open encrypted mail via the Outlook application while using the Windows Remote Desktop Application. Here the directions to open up an encrypted email.
- Login to your Army AVD workspace using the Windows Remote Desktop Application
- Open the Outlook desktop application
- Locate the encrypted email and open
- Wait for a dialogue box to open asking for your CAC Pin
- Once complete, you can view your email
How Can I Encrypt Emails in the Army AVD Workspace? #
You can encrypt emails using sensitivity labels. Find out more about the future of encryption through the Army’s Microsoft PureView Data Tagging.
NOTE: You cannot use the AVD web portal to open encrypted email due to the lack of CAC passthrough in the browser environment.